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Split Canvas Prints(UK) Refund and Replacement Policy

You have the right to ask for a replacement or refund under United Kingdom Consumer Law for products and services.

Please read our Terms of Use carefully before claiming a refund, as these will guide you as to whether you got what you ordered or whether you can in fact claim a replacement or refund.

A replacement can be requested within 90 days after delivery and will be issued in accordance with the above rules

Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please email us a photo with a brief description of the issue so that we may review for you. 

Monetary Compensation
Under United Kingdom Law, Split Canvas Prints only have to offer a monetary refund if you experience a major problem.

What is a major problem?
A product or good has a major problem when:

1,it has a problem that would have stopped.
2,someone from buying it if they’d known about it.
3,it is unsafe.
4,it is significantly different from the sample or description.
5,it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

You can ask us for a replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

Compensation for damages & loss
Under Split Canvas Prints Consumer Law, you may seek compensation for damages and losses you suffer due to a problem with a product if we could have reasonably foreseen the problem. This is in addition to your replacement or refund.